Job Search Tips for Ex-Offenders, Part 2: The Interview

The Career Center recently presented a pair of job search seminars at a local correctional facility, focusing on the resume and the job interview for ex-offenders. Here are some of the greatest takeaways from those seminars. Read the first post in this series here.

Should I talk about having a criminal record in the interview?

  • It is crucial that you talk about your criminal record in the interview, even if they don’t bring it up. Why? Because they will run a background check and discover your criminal record, and if you haven’t prepared them for that, it will come as a nasty shock. Much better for you to talk about it in the interview, where you can explain the circumstances and reassure them that you’ve changed.
  • One hiring manager we spoke with explained, “If they tell me about the conviction in the interview, I can work with that. I can ask follow-up questions to figure out the details of their situation. I can give them the benefit of the doubt. But if they never tell me, and I find out from the background check, I feel like they were dishonest with me. I don’t appreciate that.”

Dos and don’ts of discussing your incarceration

  • DO: Bring up the incarceration early in the interview, maybe as part of your answer to the very first question, “Tell me about yourself.” Take responsibility for your mistakes. Tell a redemption story about your path to rehabilitation. Focus on the valuable skills and experience you gained while incarcerated. Emphasize your commitment to becoming a contributing member of society again.
  • DON’T: Spend too much time talking about the details of why you went to jail. Blame other people for your situation. Appear hostile or negative. Seem unrepentant for your crimes. Beg or seem desperate for any job. Neglect to convince them of your skills and qualifications for this job.

winning examples of interview answers

  • Tell me about yourself. As you can see from my resume, I’ve got several years of industrial experience. I spent a year as a warehouse technician, which involved operating a forklift and pallet jack, and another six months as a laborer on several different construction projects. After that, my career got derailed a little bit. I made a series of stupid mistakes and wound up in jail. While I was in jail, I realized what a mess I had made out of my life, and I felt ashamed. I decided to turn my life around. I wanted to make sure that I would never go to jail again, so I decided to learn new skills that would help me in the real world. I signed up for vocational training classes to learn new skills. I also worked as a mechanic at the prison for 3 years, which gave me a lot of experience working with my hands and with tools. I’m not afraid to work hard and get my hands dirty, and I think that all of these skills would be useful to your company.
  • Tell me about your criminal record. I was incarcerated for possession of narcotics. I was addicted to heroin, and was too stubborn and stupid to get help for my addiction. I feel like the conviction was justified. I didn’t think this at the time, but now I almost see it as a blessing in disguise. Because I hit rock bottom in jail. The first time my daughter saw me behind bars, I finally realized what I was doing to her. So I made a promise to myself that from then on, I was going to be someone she could be proud of. I enrolled in the prison’s drug rehab program and got clean. I started attending classes and vocational training, so I could be a valuable employee once I got out. I turned around my life and got paroled. Now that I’ve been released, I’m staying on the straight and narrow path. I’ve been drug-free for two years, I’m a deacon at my church, and my daughter is proud of me. If you hire me, I will put my skills and training, as well as my ambition to be a successful employee, to good use for your company.
  • Why should we hire a convicted felon? I can understand why you’d be hesitant to hire someone with my background. I know you’re probably worried that I’ll disappoint. But I’m not going to go back to my old, bad ways. I was young, foolish, and made a terrible mistake. But I decided to turn my life and attitude around. I took advantage of every educational, vocational training, and work opportunity available to me in prison. I now have clear goals, which including being a model employee for a successful company like this one. I have character references from my parole officer and pastor, both of whom would tell you that I am a changed man. If you have any doubts about me still, please hire me on a probationary status until I can prove to you that I am the best man for the job. Frankly, I plan to become your best employee within my first three months.

helpful resources

  • 70millionjobs.com, a job search website devoted entirely to companies willing to hire people with criminal records.
  • Goodwill Industries of Southeastern Louisiana, which has an ex-offender re-entry program offering free training and employment services.
  • The Capital Area Re-Entry Coalition
  • Any book by author Ronald Krannich, including The Ex-Offender’s Re-Entry Assistance Directory, The Ex-Offender’s Quick Job Hunting Guide, Best Resumes and Letters for Ex-Offenders, and The Ex-Offender’s Job Interview Guide. All of these books may be checked out from the East Baton Rouge Parish Library.
  • The Career Center (inside the Main Library at Goodwood, 7711 Goodwood Boulevard) can offer personalized assistance with job search strategies, online applications, resumes, and interviews.

Written by Lynnette Lee

The Job Interview: 5 Ways to Calm Pre-Interview Jitters

Score — you got the interview! The date is set, but the closer the day comes, the more nervous you get. You are afraid of not having good answers and being tongue-tied and too stressed to think straight.

That’s normal. When asked why interviewing is stress-inducing, most candidates say because there is a lot at stake and because they don’t know what questions will be asked.

Here’s the good news: There are five easy steps you can take to calm your nerves before that next interview!

Practice, practice, practice

Do a mock interview! Ideally you can practice with a professional. For instance, make an appointment to come to the Career Center, and we will do an in-depth mock interview with you. We will talk through the most commonly asked questions and work out the best answers with you. If that’s not an option, do an internet search for the most commonly asked questions, or check out our website. Then carefully craft your answers and practice with a friend. Take out your smart phone and video yourself. That way you can see your body language and catch potential issues! (For tips on body language, see this post.)

When you have come up with the best possible answers, write them down and practice, practice, practice. The more confident you feel in your answers and how to deliver them, the less nervous you’ll be!

Prepare, prepare, prepare

You want to know as much as possible about the organization you are interviewing with. Check out their official website, social media presence, and recent news coverage.

You also want to prepare your route to the interview site and what you will wear. Check your clothes ahead of time to see if they need to be washed or dry-cleaned.

Again, the more prepared you are, the more confident you will be!

Listen to music

On your way to the interview, listen to music that makes you feel good. Sing, rock, rap along to your favorite music. It will energize you and make you feel good and at ease.

Do a power pose

Right before the interview, somewhere in a private corner, try power poses. Never heard of them? Check out this TED talk by Amy Cuddy. Stand up straight, shoulders wide, hands to your hips. Poses like this can make you feel more powerful and confident. Some studies even show that they can actually change your body chemistry to make you more powerful and confident.

Acknowledge your accomplishments

Last but not least, the fact that you were invited to the interview already shows that the organization thinks you might be a good fit. You made it to this stage past many other applicants and are one of only a handful (sometimes only two or three) candidates invited to interview. You have already crossed most hurdles, and the interview is just the very last one. Recognizing this should give you a feeling of accomplishment and increase your self-confidence.

Now that you are prepared and full of self-confidence, there is no room for nervous jitters. Go and nail that interview!

Written by Anne Nowak.

The Job Interview: Do You Have Questions for Us?

Scenario:

The job interview is coming to an end, and so far, you’ve done well. You’ve chosen a great interview outfit, you’ve showcased good body language, and you’ve made excellent use of the STAR formula in your answers.

Then the interviewer says, “So, do you have any questions for us?”
You reply, “No, not really. I think you covered it.”

Congratulations. You’ve just lost the job.

Why is this so important?

Accepting a new job is a major life decision. It makes sense to approach it with the same level of information-gathering that you’d apply to other major life decisions, like choosing a college or buying a house. If you ask no questions at the interview, hiring managers will wonder, why don’t you care more? Perhaps you aren’t truly interested in this job, and you’re just interviewing as a formality. Perhaps you’re just desperate for any job. Perhaps you didn’t do any research on the company, and therefore you don’t know what kinds of questions to ask. No matter which conclusion the hiring managers draw, it won’t paint you in a positive light. To avoid this, ask several questions at the interview — but not just any questions.

What kinds of questions are a BAD idea to ask?

Any kind of question that references salary, perks, benefits, hours, vacation, sick leave, promotions, etc. These kinds of questions scream, “I don’t care about doing a great job. I am chasing a paycheck.” Yes, you do need to know these things, but not now — wait until after you’ve officially been offered the job. Once they’ve decided you’re the one they want, then you can start negotiating salary and decide if you want to accept the job.

Examples:
“How much will I be earning per hour?”
“What will my commission percentage be?”
“Will the company reimburse me for mileage?”
“What kind of retirement package do you offer?”
“Do you guys provide dental insurance?”
“How soon can I be promoted?”
“Will I have to work weekends?”

Any question you should already know the answer to. Read the job description carefully, research the company thoroughly, and listen attentively to everything the hiring manager says. Otherwise, you may ask bone-headed, surface-level questions which indicate that you didn’t do your homework and weren’t paying attention.

Examples:
“What is the official title for my position?”
“What sorts of products do you make?”
“Do you guys have a mission statement?”
“Wow, you have a website?”

What kinds of questions are a GOOD idea to ask?

Questions about the company culture and working environment.

Examples:  
“What’s your favorite thing about working here?”
“Can you tell me about the team I’ll be working with?”
“How did this position become available?”
“I saw in the Greater Baton Rouge Business Report that you recently opened a new location downtown. Has that expansion created any new challenges for your department?”

Questions about the job duties.

Examples:  
“What will the training process for this position be like?”
“You mentioned that I would be assisting with the Phoenix project. Can you tell me a little bit more about this project? What role would I play in facilitating it?”
“I understand that my primary function will be to assist customers. But during slow times, when there are no customers, what are some other things you’d like me to work on?”

Questions about their expectations of you.

Examples:   
“How would you describe the perfect candidate for this position? What qualities would that person have?”
“Have you had a previous employee in this position who was fantastic? What made her so successful in this role?”
“What is the number-one thing I should focus on in my first 30 days of working here?”

“When can I expect to hear your decision?”

General advice

Listen for red flags. They are not just interviewing you; you are also interviewing them. Before you decide to accept the job, you need to make sure that you would be happy there. When they talk about the work environment, does it sound like an environment you’d fit well into, or does it sound clique-ish or stressful? Do the job duties they discuss seem like something you’d enjoy doing, or would you get bored? Does the boss sound like a micromanager? Does he seem to have unrealistic expectations? Has there been high turnover for this position? If you get a bad vibe from the interview, don’t ignore it.  Trust your instincts.

Respond to their responses. Don’t just nod dumbly after they answer your questions. React in a positive and meaningful way. For example: You ask them to describe the perfect candidate, and they answer, “The ideal candidate would have stellar customer service skills, a meticulous eye for detail, and the ability to stay calm in a stressful environment.” You now have a golden opportunity to sell yourself. Smile and say that that sounds perfect for you. Then, address each point in turn, and explain (with examples wherever possible) how you definitely possess that trait.

Written by Lynnette Lee

The Job Interview: Body Language

Savvy job seekers know that, in order to be prepared for job interviews, they need to formulate and practice answers to common interview questions. Yet even the most polished answers will get you nowhere if your body language is problematic. Studies estimate that about 65% of all communication is nonverbal – which means that hiring managers are evaluating you on much more than the content of your answers. Make sure that your body is projecting the same message as your words with these tips.

A tall confident posture

Do not slouch. A slumped-over posture sends one of two messages; it says either “I’m scared” or “I’m bored.” These are not ideas you want to evoke during your interview! Your stance should project confidence and enthusiasm. Stand and sit tall, with your chest out, shoulders back, and head held high. Pretend that there is a broomstick taped to your spine. (Some people also find it helpful to make sure that their backs never touch the backs of their chairs.) For most people, this will not come naturally or feel comfortable at first, so practice it until you become used to it.

Practicing good posture will not only make you look more confident, it will actually make you feel more confident. Holding a tall powerful stance for as little as two minutes can cause a spike in your body’s testosteronelevel  and a drop in your body’s cortisol (the stress hormone) level. Check out Amy Cuddy’s TED Talk on power poses for more information on this phenomenon.

A pleasant facial expression

One of your major goals in the interview should be to make the interviewers like you. After all, they will have to work daily with whomever they hire — so why would they hire someone unlikeable? One of the easiest ways to be seen as friendly and approachable is to have a pleasant facial expression. Smile a lot. Look enthusiastic and happy to be there. Keep a friendly light in your eyes at all times. This is harder than it sounds — after all, an interview is a high-pressure environment in which you’ll be concentrating intensely. In these circumstances, people tend to frown or scowl. Be aware of this issue, and practice with a mirror if you’re having trouble maintaining that pleasant face.

Steady eye contact

The eyes are the windows to your soul — and if your interviewers can’t see yours, they’re not going to feel any connection to you. Even more troubling is the fact that by avoiding eye contact, you come across as not confident or even untrustworthy. No one will believe what you have to say if you can’t meet their eyes while saying it. From your perspective, maintaining good eye contact may seem difficult and uncomfortable because you may feel shy bragging about yourself to strangers. Overcome this tendency by practicing with a friend or with a mirror. Make sure that you can maintain good eye contact both while listening (to show that you’re paying attention) and while speaking (to project confidence). Additionally, f you are interviewed by multiple people, try to divide your eye contact evenly between them.

However, this can be carried too far. If you stare down your interviewers while barely blinking, you will come across as intimidating or creepy. Find a good balance.

Clear vocal tone and enunciation

It sounds simple, but many people forget that your answers don’t count for anything if the interviewers can’t hear or understand you. Make sure that you speak loudly, precisely, and slowly enough to be clearly understood. Do not allow your nerves to make you whisper, mumble, or yammer.

Proper placement of arms and legs

When you sit, your feet should either be placed firmly on the ground in front of you, or crossed at the ankle (not the knee). Anything else looks too casual. Make sure that your arms show an open stance — not crossed or closing off your body in a way that would indicate hostility, boredom, or fear. Your hands may be placed in your lap, on the armrests of your chair, or on the table in front of you.

A good handshake

Don’t let yourself go to either extreme in terms of pressure — a “limp fish” handshake looks unconfident, but an “arm wrestler” handshake is too aggressive. If possible, try to make sure that your hands are not clammy, sweaty, sticky, or freezing.

No fidgeting

You can use your hands to gesture and emphasize within reason — don’t look like a choir conductor. However, you should endeavor not to make any mindless, purposeless movements. No jiggling of your leg, tapping your pen, swinging in your chair, etc. In addition to making you look nervous, these types of movements are very distracting and can be annoying to others. If you tend to fidget, plan accordingly and remove temptation as much as possible. Keep your hair pulled back so you can’t twirl it. Paint your nails so you won’t bite them. Don’t wear jewelry, bring a click pen, or have gum in your mouth for the interview. And practice sitting absolutely still for several minutes at a time.

Further Review

Below are some of the relevant items from the Career Center collection that are available for check out. You can check availability and place a hold via the East Baton Rouge Parish Library‘s online catalog.

  • The Body Language Handbook: How to Read Everyone’s Hidden Thoughts and Intentions by Gregory Hartley (book)
  • Good First Impressions: Proven Tips and Techniques for Successful Job Interviews by JISTWorks (DVD)
  • Words, Camera, Action! How Body Language, Tone, and Words Affect Communication by Linx Educational (DVD)

Written by Lynnette Lee.

The Job Interview: How to Dress for an Interview

 

With all of the complex work you’ve put in to succeed at your job search, it would be a shame for you to mess up your chances due to something as simple as clothing. But a lot of job seekers do just that; one of the main reasons employers cite for not hiring someone is that the candidate was inappropriately dressed for the interview.

Here are some tips to help you dress for success.

General Guidelines

You should dress pretty formally and conservatively: nothing casual, gaudy, or provocative. The advice of some experts is to dress as you would for a funeral or a meeting with the president. Note that the level of formality required may change depending on the kind of job you’re applying for. For example, an office executive would wear a three-piece suit and dress shoes, but a construction worker might wear a polo shirt with khakis and work boots.

Don’ts

Visible tattoos and/or piercings. Cover them up or take them out. Earrings are acceptable, but if you have multiple piercings in your ears, less is definitely more.

Flashy or clunky jewelry. Be very minimalistic with accessories. This is especially true for men, who should wear only a watch.

Hats, sunglasses, or hoodies. The employer wants to see your face.

Lots of colorful makeup. This is not a nightclub. A little makeup can make you look vibrant and energetic, but too much will make you look unprofessional.

Clothing that doesn’t fit well. Your outfit should skim your body — neither hugging it too tight nor too saggy.

Clothing that is dirty, wrinkled, or torn. You want to look like you care about getting the details right.

Clothing which is too revealing. Short skirts and plunging necklines are inappropriate for the job interview.

Jeans, t-shirts, sweatpants, pajamas, gym clothes, sneakers, flip-flops, etc. Comfortable clothing which you would wear to lounge around the house has no business in a professional setting.

Elaborate and distracting hairstyles, bedhead, or hair in your face. Ideally, you want your hair to be pulled back from your face, and you want it to look groomed and manageable.

Scraggly facial hair. If you have a beard or mustache, keep it trimmed and groomed.

Long and/or colorful nails. Keep it conservative – you don’t want your electric blue nail polish to distract the interviewer. Long fingernails are frowned upon if you’re interviewing for a job where you’ll need to use your hands — such as preparing food, shelving merchandise, using a computer, etc.

Perfume, cologne, or aftershave. Some people are allergic to fragrances, and you don’t want to set off the interviewer’s allergies.

Body odor or bad breath. Just . . . eww.

Do’s

Be clean, neat, and well-groomed. Shower, wash your hair, and brush your teeth. Wear deodorant (but avoid strongly scented ones). Comb your hair, style it simply, and keep it out of your face. Clean and file your fingernails. Gentlemen, groom your facial hair. Ladies, wear a bit of makeup in neutral colors.

Prepare your outfit carefully. Try on your outfit several days before the interview. Make sure it fits you well. If necessary, have the outfit altered or mended. Clean and iron your outfit the day before the interview.

Choose appropriate shoes, and clean them. Dress shoes are always a good choice, but work boots are also acceptable for positions which involve manual labor (construction, warehousing, etc). We recommend closed-toed shoes — not sandals — with little or no heel. Flip-flops, sneakers, clunky combat boots, and giant platform heels are strictly forbidden.

Dress conservatively. Stick to mostly dark or neutral clothing, with perhaps a small splash of color. Make sure your accessories, hair, makeup, nails, etc., are not gaudy or flashy. Wear nothing revealing or provocative. Cover tattoos and remove piercings other than earrings.

Dress formally, allowing variations depending on the position. A three-piece suit is always an excellent choice — and is indeed the only choice for someone applying for an upper-level executive position. However, for positions which are slightly less advanced, there are several other good options. A man applying to be the head bank teller might wear a dress shirt and slacks without a jacket or tie. A woman applying to be an office manager might wear a blouse and skirt with or without a jacket. For some entry-level positions, and for some blue-collar positions, even less formality may be acceptable. A teenager applying for her first job at a grocery store might wear a polo shirt and khakis, as might a machine operator applying at an industrial plant. If you’re not sure what to wear, try to err on the side of being more formal than is necessary.

Additional Reading

For more on this subject, try these books which are available for check out from the Career Center.

  • Style Bible: What to Wear to Work by Lauren A. Rothman
  • Dress to Impress: How a Navy Blazer Changed My Life by Joyce Nelson Shellhart
  • Dressing Smart for Men by Joanna Nicholson

Written by Lynnette Lee.

The Job Interview: “What’s Your Weakness?”

“What’s your greatest weakness” is one of the most common interview questions in existence – and one of the most despised. This question often feels like a trap – there are so many ways to answer it poorly. Let’s look at the most common mistakes people make with this question.

Mistake #1

“I don’t really have any weaknesses. I’m basically an all-around solid employee.”

How this hurts you: This seems like a great answer at first – you’re perfect! There’s no downside to hiring you! In practice, though, it makes you seem arrogant, devoid of self-awareness, and resistant to constructive criticism.

Mistake #2

“My biggest weakness is that I can be a little lazy sometimes. So, if I don’t have a boss breathing down my neck, I might just goof off for several hours.”

How this hurts you: Some people feel that honesty is always the best policy, but as you can see from this answer, that’s not the case in job interviews. You should not be unflinchingly honest with your flaws – you’re supposed to be selling your best self.

Mistake #3

“My greatest weakness is perfectionism. I’m devoted singlemindedly to doing the best job I can. Sometimes I work myself a little too hard, but it’s only because I care so darn much.”

How this hurts you: This answer tries to disguise a strength as a weakness. This approach fails on three levels. First, it fails because it is the stock answer which they’ve heard a million times. Second, it fails because it doesn’t actually answer the question – hard work is not a weakness, and they won’t be fooled. Third, it fails because it smacks of insincerity.

Mistake #4

“My greatest weakness is that I tend to procrastinate on complex tasks. I always get my work completed by the deadline, but sometimes it takes longer than it needs to.”

How this hurts you: This one comes so close to getting it right – you’ve identified a genuine weakness, but one that’s not debilitating, and you’ve avoided coming across as conceited or dishonest. Yet it still might hurt you, because the hiring manager might worry about how much this weakness will affect your job performance.

So How Do You Answer This Question?

It almost seems like there is no good way to answer this question – but rest assured, there is! Anytime an interview question stumps you, it can be helpful to think about things from the hiring manager’s perspective. This can help you figure out what kind of answer they might be looking for.

Why do they ask this question? Because no one is perfect, and improving your weaknesses is a crucial part of becoming a great employee. Hiring managers ask this question because, on a surface level, they want to know if you have any major flaws which would make you a liability for the company. Beyond that, they want to make sure that you are humble and self-aware enough to identify your shortcomings. But even that isn’t enough – what good is it to know that you’re bad at something, if you make no effort to improve?

Winning Strategy

Pretend that instead of asking you, “What’s your greatest weakness?”, they asked, “Tell me about how you overcame your greatest weakness.” Identify a weakness that you’ve struggled with in the past, but focus most of your answer on the efforts you’ve made to overcome this weakness, and the improved result. Use the STAR formula to structure your answer.

Winning Example

“My greatest weakness is a natural tendency to procrastinate on complex tasks. I’ve always gotten my work done by the deadline, but sometimes it’s taken longer than it had to. Last year, I realized how much my inefficiency bothered me, so I took a time management webinar, and afterwards I went to the library and checked out three books on procrastination. I learned lots of helpful tips and strategies, including a new way of writing to-do lists so that I don’t get overwhelmed by large projects. Since I implemented these strategies, my project completion rate has gotten much better.”

One last hidden trap

Choose your weakness carefully. Do not pick a weakness that is crucial to the job duties at hand. For example, if you’re applying for a position as an accountant, don’t say, “My greatest weakness is that I used to be really uncomfortable with numbers.” No matter how great a story you can spin about overcoming your discomfort with numbers, they will not hire you as an accountant.

Written by Lynnette Lee.

The Job Interview: Shine with the STAR Formula

People waiting for an interview

What is it, and why is it important?

The STAR formula is a method of structuring your answer to certain interview questions, in order to make sure that your answer is organized and properly showcases your achievements. Without this structure, your answer may be rambling, unfocused, or underwhelming. The STAR formula has become a very popular trend in interviewing. We had one client recently who was told, specifically, that she did not get a job because her interview answers did not make use of the STAR method.

When would I use it?

You should use the STAR formula to answer behavioral questions – that is, questions which ask for specific stories and examples from your past work experience. These questions include:

  • Tell us about a time you faced a tough problem at work.
  • Give me an example of a time when you handled an angry customer.
  • Tell me about a time you had a conflict with a co-worker.
  • Give me an example of a time when you met an impossible deadline.
  • Tell us about your greatest professional accomplishment.

What does it stand for?

Situation: Give us the background information. Lay out the situation so that we’ll understand what was going on. Your English teacher would call this the exposition.

Task: Tell us what you needed to accomplish. What was the challenge that faced you? Note: this is very similar to Situation, and in fact some people combine these two categories into Situation or Task. Do not spend too much time on Situation and/or Task. Although it is crucial to give enough explanation to make your story easy to follow, be careful not to get bogged down in boring and irrelevant details. Just give the necessary facts.

Action: Talk about what you did in this situation. What actions did you take to calm the angry customer, or resolve the conflict, or meet the deadline? This is the exciting part of your story, so spend most of your time here. Be specific with the steps you took. And make sure you’re talking about what you personally did, rather than what your team did – this is no time to be modest.

Result: Let us know how everything turned out. After all, what story is complete without the happy ending?

Winning Example

Interview question

Give us an example of a time when you went above and beyond to get the job done.

Answer

Situation: My work at the credit union is very customer-service-oriented, so going above and beyond the job description is frequently necessary in order to make the customers happy. For example, last year one of our customers was approved for a home loan, but she couldn’t come in to sign her final paperwork because she was a single parent and her daughter was in the hospital.

Task: I knew that her loan approval was going to expire if I didn’t find a way to get her to sign that paperwork.

Action: So I took it upon myself to take the paperwork to her. I spent my lunch break one day driving over to the hospital, getting her to sign the paperwork, and triple-checking to make sure that she had done everything that was necessary.

Result: She was so grateful; she kept saying that it was such a load off her mind at a stressful time, and that she appreciated the personal touch. In the end, it worked out well for everyone – her daughter got better, her loan paperwork went through, and the credit union now has a loyal customer for life.”

Written by Lynnette Lee.

Practice makes perfect! Contact us to schedule an appointment for assistance with crafting your answers or for a mock interview.